How can we help?
Account, approval, shop access and operational records.
How do I set up my shop?
Create an account and submit your shop for approval. Your application status explains whether it is awaiting review, needs changes or has a decision. Shop access starts after approval.
How do I join an existing shop?
Use an invitation or shop code supplied by the Shop Owner. The Owner controls membership, role and location access. Creating an account alone does not grant access to a shop.
Why can I not see a location or tool?
Access depends on active membership, permissions and authorised locations. Ask your Shop Owner to check your assigned access. Do not use another person's account.
How do I correct a sale, payment or stock count?
Open the original record and use its authorised correction, reversal or count workflow. Completed history is preserved. A count in Review has not posted its differences.
Did my receipt message send?
Check the communication's delivery status. A queued, failed or provider-unconfigured message has not been confirmed delivered. Copying a receipt link does not confirm delivery either.
What should I include when reporting a problem?
Include the page, approximate time, Business and location, a relevant record reference and the visible error. Do not include passwords, sign-in links, access tokens or unrelated customer details.